This page has important information for you if you are a Hyde tenant and have questions about work to your home or housing management.
Repairs and maintenance
You are likely to be responsible for small jobs such as blockages to sinks or toilets, and repairing damage that you cause – you’ll find a detailed list in your tenancy agreement. For help with other repairs or maintenance call one of the numbers below. When you call please be ready to give us as much information as possible and mention if you have any particular needs, for example if you are elderly or have a disability.
Repair lines
All our offices are open from 9.00am to 5.00pm Monday to Friday.
Our out of hours service runs from 5.00pm to 9.00am Monday to Friday and all day Saturday and Sunday.
Surrey and Sussex: 0800 633 5710
Out of hours: 01732 781913
Martlet (Chichester): 0800 085 4195
Out of hours: number above or 01243 788794
London: 0800 389 0344
Out of hours: 01732 781913
Kent: 0800 389 1301
Out of hours: 01732 781913
Hampshire: 0800 633 5706
Out of hours: 01732 781913
Non-urgent repairs maintenance@intouchsupport.co.uk.
Gas Repairs
If you have a problem with any gas heating or hot water system you can phone the appropriate gas contractor for your property directly and they can arrange to come and deal with the problem. If you are unsure about who your local gas contractor is please contact the normal Maintenance Team using one of the telephone numbers above.
- T Browns – 0800 7318279
- Swale – 0800 0232771
- QHS – 0800 1383744
- Martlet Build: Breakdowns and Out of Hours call outs – 0800 0854195
- Martlet Build: Gas Servicing – 01243 816893
All gas leaks should be reported to Transco on 0800 111 999
Housing management
There is also a team of housing officers to help with any questions you may have about your tenancy. Common questions relate to:
- Falling into arrears
- Rent and service charges
- Moving into or out of your home
- Court action or the terms of your tenancy
- Disputes between neighbours
If you have any queries about your tenancy or need a repair to any white goods (eg washing machines, cookers, fridges, freezers) supplied by Hyde just call one of the numbers below:
Housing management lines
Surrey and Sussex: 01273 234277
Martlet (Chichester): 0800 0854195
London: 0208 2977588
Kent: 01622 356488
Hampshire: 02380 836877